To our beloved customers,
X
This message is to announce an increase in pricing to take effect on September 4, 2020.
Despite rising manufacturing costs for raw materials and domestic labor throughout the past couple of years, NIKIBIKI has been providing same pricing by consistently assuming the increased expenses.
While we plan to do the same for some signature basics like our #1 best-selling NS5178 by absorbing the higher costs and lowering our margins, we hope for your understanding when it comes to the pricing of other styles and how this change was inevitable due to the growing costs of domestic production.
We also considered alternatives such as downgrading our yarn and outsourcing production overseas, but we have realized that we must remain true to our roots, which has always been and always will be Made in U.S.A.
We continue to pride ourselves in being involved with all aspects of manufacturing from knitting, to dyeing, to trimming, to sewing, to finishing, and down to the final quality check, all of which happens in-house to the highest standard.
We hope that you will understand the necessity for this price change and recognize with us the long-term value of maintaining quality domestic production and services within an unstable global marketplace.
If you have any questions or require additional assistance, please feel free contact our team at info@nikibiki.com or 323-587-5205.
As always, we sincerely appreciate your continued support and look forward to fulfilling your seamless needs.
During this closure,
the following changes will be in effect:
Can I still place orders online?
Yes, you can place orders online anytime.
What day and time will you be open?
We’ll be open every Monday, Tuesday and Wednesday only, between 8:30 AM to 3 PM PST until further notice.
When will my order ship?
We’ll ship all the orders out every Monday, Tuesday and Wednesday. Any orders we receive after 12 PM PST on Wednesday will be processed and shipped on the following Monday.
Can I contact customer service?
Yes, you may call us at 323-587-5205 every Monday-Wednesday between 8:30 AM to 3 PM PST.
You can also email us at info@nikibiki.com anytime, but please understand that normal response times may be delayed.
Once again, we sincerely apologize for the inconvenience this has casued and we will do our best to resume our operation back to normal.
Sincerely, NIKIBIKI